Career Experience
Bywaters Leyton Ltd
Aug 2022 – Present
Senior Account Manager
- Cultivating and maintaining strong relationships with Bywaters' key business accounts
- Supporting fellow Account Managers in achieving KPI targets
- Collaborating with internal departments to ensure timely, high-quality delivery of solutions in line with client SLAs
- Identifying opportunities to upsell new services and equipment to drive account growth
- Forecasting and reporting on monthly and quarterly initiatives to the Head of Commercial
- Working closely with the sales team to maximise business opportunities within existing accounts
- Partnering with the finance department to resolve invoice queries and recover outstanding payments
- Managing complex client requests and escalating issues where appropriate
- Continuously evaluating internal processes and recommending improvements to enhance efficiency
- Supporting the Bids team in the preparation of upcoming tenders
- Ensuring regulatory compliance and keeping clients informed about relevant industry updates
Hampton Waste Management
May 2020 – Aug 2022
General Manager
- Meeting with clients to discuss requirements and tailor services accordingly
- Efficiently managing daily jobs and optimising routes
- Conducting daily invoicing and weekly credit control to ensure steady cashflow
- Collaborating with external accountants on quarterly VAT submissions
- Conducting cost-benefit analyses for investments and expansion opportunities
- Reviewing and renegotiating supplier rates
Pale Green Dot
Apr 2019 – May 2020
Operations Manager
- Overseeing warehouse and transfer station operations in compliance with Environment Agency permit regulations
- Managing a team of 5 HGV drivers
- Maintaining a fleet of 3 HGV trucks and 2 vans, including arranging regular checks, MOTs, and defect logging
- Generating quarterly reports for the Environment Agency
- Coordinating closely with the Client Services and Sales Department to ensure a high level of service
- Reviewing and optimizing routes for efficiency
- Supervising the implementation of new technologies — software and machinery
- Providing weekly performance reports to the CEO and COO
- Nurturing relationships with subcontractors to secure preferential rates
Albion Waste Management
May 2014 – Apr 2019
Operations & Account Manager
- Managed key accounts, addressing complex issues and facilitating the provision of reports and data
- Successfully upsold recycling solutions to existing accounts, increasing profitability
- Supervised a team of 18–20 HGV drivers
- Introduced training programs for all new employees
- Oversaw fleet management, including reporting vehicle defects, arranging repairs, and managing tachograph recordings, checks, and MOTs
- Implemented new technologies to enhance productivity and profitability
- Developed efficient routes for new waste streams to reduce disposal costs
- Optimized existing routes to save on fuel costs, congestion charges, and reduce driving hours